Send your request
Email us from your registered email address or share your registered mobile number so we can identify the correct account.
Account & Data
Account Deletion Request
Use this page to request deletion of your Aurigo Mobility account and associated personal data from our app and platform systems.
Aurigo Mobility gives customers, riders, and driver partners a clear way to request account deletion and deletion of associated personal data.
This page is publicly available for Google Play account deletion requirements and can be used even if you no longer have access to the Aurigo Mobility app.
Fastest option
Email Deletion Request Email us to delete your account
Send the request to [email protected] with your registered mobile number and user type.
We verify ownership
Our support team may contact you for OTP, call-back, or additional verification before processing deletion.
Deletion is processed
After verification, we delete or anonymize eligible account data and confirm completion by email or phone.
Information to Include in Your Request
- Full name used on Aurigo Mobility
- Registered mobile number
- Registered email address, if available
- User type: customer, rider, or driver partner
- A short note saying you want to delete your account and associated data
Data We Delete or Anonymize
- Account profile details such as name, mobile number, email address, and profile information
- Saved places, passenger profiles, preferences, and non-essential app settings
- Support notes, feedback, and communication records where deletion is legally and operationally permitted
- Non-essential device, notification, and usage data linked to your account
Data That May Be Retained
Some records may need to be retained for limited periods where required by law, safety, fare review, fraud-prevention, dispute-resolution, or regulatory reasons.
- Completed ride records, cash fare collection records, cancellation records, and support records
- Safety incidents, complaints, disputes, fraud-prevention logs, and abuse-prevention records
- Rider or driver partner KYC, onboarding, vehicle, earning record, or compliance records where retention is required
- Records required by courts, government authorities, law enforcement, or applicable law
Processing Timeline
We aim to acknowledge deletion requests within 7 business days after receiving sufficient information.
Eligible account deletion or anonymization is generally processed within 30 days after successful verification, unless a longer period is required for legal, safety, fare review, or dispute-related reasons.
Important Notes
- After account deletion, you may lose access to ride history, saved locations, support history, and rider partner tools.
- Pending rides, unresolved fare issues, open complaints, or safety reviews may need to be closed before deletion is completed.
- If you create a new account later, previous deleted data may not be recoverable.
Submit Account Deletion Request
Aurigo Mobility
Email: [email protected]
Phone: +91-9720001991, +91-7982268659
Address: Sector-35, Rohini, Delhi-110039
Effective Date: 25 July 2026