Privacy Policy

1. Information We Collect

Aurigo Mobility may collect different types of information depending on how you interact with our platform.

• Name, mobile number, email address, profile photo, gender, age or age group
• Pickup and drop location, saved addresses, ride date and time
• Scheduled booking details, route, stops, or special ride instructions
• Family member details and emergency contact details, if provided
• Customer support communication, feedback, complaints, or service remarks

2. Rider or Driver Partner Information

• Name, mobile number, email address, residential address, and profile photo
• Identity proof, KYC documents, vehicle details, and driving-related documents
• Cash fare collection and ride completion details
• Availability details, ride acceptance, and completion records
• Training, verification, onboarding status, ratings, feedback, or complaints

3. Booking and Cash Fare Information

We may collect ride booking history, ride fare, cash collection status, rider collection confirmation, and cancellation or modification records.

Aurigo Mobility currently plans customer ride payments through cash collected by the assigned rider or driver partner. We do not ask customers for sensitive online financial credentials.

4. Website and Technical Information

• IP address, browser type, device information, and operating system
• Pages visited, date and time of visit
• Cookies, usage data, and general location information where applicable

5. How We Use Your Information

• To create and manage customer, rider, or driver partner accounts
• To process scheduled ride requests and assign riders or driver partners
• To manage pickup, drop, route, timing, and booking updates
• To verify rider or driver partner identity and eligibility
• To provide customer support and resolve complaints
• To send ride confirmations, reminders, alerts, and service messages
• To record customer cash fare collection and rider or driver partner ride completion
• To improve safety, service quality, and operational reliability
• To prevent fraud, misuse, unauthorized access, or unsafe activity
• To comply with legal, regulatory, contractual, tax, or operational requirements

6. Location Information

Aurigo Mobility may collect and use location-related information for booking, pickup, drop, route planning, rider assignment, safety, support, and service improvement.

You may control location permissions through your device settings. However, disabling location access may affect booking, rider assignment, tracking, and safety-related features.

7. Family Member and Minor Information

Aurigo Mobility may allow users to book rides for family members, depending on the service model.

If information related to a family member or minor is provided, it should be shared only by a parent, guardian, or authorized adult.

We do not knowingly collect personal information of children without appropriate consent or authorization.

8. KYC and Verification Data

For rider or driver partner onboarding and safety, Aurigo Mobility may collect identity documents, address details, vehicle documents, driving-related documents, photographs, and other verification details.

• Identity verification
• Rider or driver partner onboarding
• Safety and trust checks
• Service eligibility
• Operational management
• Compliance and record keeping

9. Cash Fare Collection

Aurigo Mobility may record cash fare details for ride bookings, cancellations, rider earnings, and service records.

Customers pay the applicable ride fare in cash to the assigned rider or driver partner. We do not collect or store sensitive online financial credential information from customers.

10. Safety and Emergency Use

In case of complaints, disputes, emergencies, unsafe activity, suspicious behavior, or service violations, we may use relevant information such as booking details, contact details, location information, rider details, communication records, cash fare details, and support history.

Where required by law or necessary for safety, we may share relevant information with appropriate authorities.

11. Sharing of Information

We may share information only when required for service delivery, safety, verification, operations, legal compliance, or business purposes.

• Customers, riders, or driver partners for completing a booking
• Internal operations, booking, support, and safety teams
• Verification partners for KYC or document checks
• Operational, support, safety, and technology service providers
• Cloud hosting, technology, analytics, SMS, email, notification, or communication service providers
• Legal, regulatory, law enforcement, or government authorities when required
• Professional advisors such as legal, accounting, or compliance consultants

12. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website performance, understand visitor activity, and enhance user experience.

You may disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

13. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no digital platform, website, application, or internet-based service can guarantee complete security.

14. Data Retention

We retain personal information only for as long as required for the purpose for which it was collected.

• Account management
• Booking history and ride operations
• Safety reviews
• KYC and verification records
• Cash fare collection and ride completion records
• Customer support
• Legal, regulatory, or dispute-resolution requirements

15. Your Rights

• Access the personal information we hold about you
• Correct or update inaccurate information
• Withdraw consent, where applicable
• Request deletion of your personal information, subject to legal, safety, contractual, or business requirements
• Raise a privacy-related concern or complaint

16. Third-Party Services

Aurigo Mobility may use third-party tools and service providers for maps, cloud hosting, SMS, email, push notifications, analytics, customer support, verification, and other operational requirements.

We are not responsible for the privacy practices of third-party websites or platforms that are not controlled by Aurigo Mobility.

17. Marketing and Service Communication

We may contact you through SMS, email, phone, WhatsApp, push notifications, or other communication channels for booking updates, service messages, support communication, safety alerts, offers, feedback, or platform-related updates.

You may request to stop receiving non-essential promotional communication. However, important service, safety, fare, or booking-related messages may still be sent where required.

18. Updates to This Privacy Policy

Aurigo Mobility may update this Privacy Policy from time to time to reflect changes in our website, application, services, technology, business operations, or legal requirements.

The updated version will be published on this page with the revised effective date.