Terms & Conditions

1. About Aurigo Mobility

Aurigo Mobility provides a digital mobility platform designed to help customers schedule rides and connect with verified rider or driver partners, subject to service availability, operational coverage, and launch status.

Some features may be launched gradually, tested in selected areas, or marked as coming soon.

2. Eligibility

• You must be legally capable of entering into a binding agreement under applicable law.
• You must provide accurate, current, and complete account, contact, booking, and fare-related information.
• If you book a ride for another passenger, you confirm that you are authorized to share their information and request the service for them.
• Rider or driver partner onboarding may require identity, address, vehicle, license, training, and verification checks.

3. Account Registration and Security

You are responsible for maintaining the confidentiality of your account, login credentials, device access, OTPs, and any activity conducted through your account.

You must promptly notify Aurigo Mobility if you suspect unauthorized access, account misuse, incorrect information, or security issues.

4. Bookings, Scheduled Rides, and Availability

• Ride availability may depend on location, rider availability, traffic, weather, vehicle availability, platform status, and operational conditions.
• Estimated arrival times, travel times, fares, and routes are indicative and may change due to real-world conditions.
• Aurigo Mobility may accept, reject, reschedule, cancel, or modify bookings where required for operational, safety, legal, or service-quality reasons.
• Customers must be ready at the pickup location at the scheduled time and must provide accurate pickup/drop details.

5. Cash Fare Collection and Pricing

Applicable ride fares, charges, cancellation fees, and fare details may be shown in the app, website, ride record, or booking confirmation.

Aurigo Mobility currently plans customer ride payments through cash collected by the assigned rider or driver partner. Aurigo Mobility does not ask customers for sensitive online financial credentials.

• Cash fare disputes or corrections, if any, will be reviewed according to ride records, cancellation rules, support information, and internal review.
• Rider or driver partner earnings records may be subject to completed rides, verification, deductions, penalties, service fees, and platform policies.

6. User Conduct

• Do not misuse the platform, create fake bookings, share false information, harass riders/customers, or use the service for unlawful activity.
• Do not damage vehicles, abuse platform staff, avoid fare payment, interfere with safety features, or attempt unauthorized access to the platform.
• Aurigo Mobility may suspend or terminate accounts involved in fraud, abuse, unsafe behavior, repeated cancellations, policy violations, or legal concerns.

7. Rider and Driver Partner Responsibilities

Rider or driver partners must comply with onboarding requirements, local laws, traffic rules, safety standards, service guidelines, document validity requirements, and customer-care expectations.

Aurigo Mobility may review performance, complaints, verification status, trip completion, service quality, and safety records to decide eligibility for continued platform access.

8. Safety, Support, and Emergencies

Safety is a core priority for Aurigo Mobility. We may use booking, account, location, fare, communication, and support information to prevent misuse, investigate complaints, respond to emergencies, and improve service reliability.

In urgent situations, users should contact local emergency services first. Aurigo Mobility support may assist with platform-related ride, account, fare, or safety concerns.

9. Privacy and Data

Your use of Aurigo Mobility is also governed by our Privacy Policy. The Privacy Policy explains how we collect, use, store, share, protect, and delete personal information.

You may request account deletion or data deletion through our account deletion page or by contacting support, subject to verification and lawful retention requirements.

10. Intellectual Property

Aurigo Mobility’s name, logo, brand assets, website design, application interface, text, graphics, workflows, software, and related materials are owned by or licensed to Aurigo Mobility.

You may not copy, modify, distribute, reverse engineer, misuse, or commercially exploit our platform materials without written permission.

11. Third-Party Services

Aurigo Mobility may integrate with third-party services such as maps, cloud services, communication providers, analytics tools, verification partners, and support systems.

Third-party services may be governed by their own terms and policies. Aurigo Mobility is not responsible for services outside its direct control.

12. Disclaimers and Limitation of Liability

Aurigo Mobility aims to provide reliable services, but we do not guarantee uninterrupted availability, error-free operation, exact arrival times, continuous coverage, or availability of every feature in every city.

To the maximum extent permitted by law, Aurigo Mobility will not be liable for indirect, incidental, special, consequential, or punitive damages arising from platform use, service interruptions, third-party failures, or user misconduct.

13. Suspension and Termination

Aurigo Mobility may restrict, suspend, or terminate access to the platform where required for safety, legal compliance, fraud prevention, fare issues, policy violations, support abuse, or operational reasons.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page with the revised effective date.

Continued use of Aurigo Mobility services after updates means you accept the revised terms.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Disputes will be handled in accordance with applicable Indian laws and competent courts, subject to any mandatory legal requirements.